Refund policy

Purchase Policy:

Now that you own a great Chartreuse find, we know you want to get it home. Please arrange to pick up your new treasure within 2 weeks. We will do our best to ensure its safety, but are not responsible in any way for sold merchandise. After 14 days we will charge a $5/day storage fee. After 30 days the item is considered abandoned and will be donated to a local charity or sold.

Returns:

Chartreuse’s return policy is that all sales are final; we sell vintage items “as is,” along with many new items. That said, we want you to be happy with your Chartreuse purchases. Should you have any concerns, please contact Customer Relations, and we will consider return requests on a case-by-case basis.


How do I get my purchased items?

Hooray, you placed an online order or made a purchase! Now what? We have options available to you:

  1. In-person local pickup

All pickup orders are picked up at Chartreuse & co. at 4005 Buckeystown Pike, Frederick, MD 21704. Please visit our website for directions and information on other area attractions. You have two options when picking up in person:

  • Come Saturdays 12pm – 4pm – we’ll have hauling staff available to help move large pieces. We are not open for additional shopping during this period.
  • Come when we’re open. No appointment needed! Simply stop by a sales counter and let our staff know you’re picking up an order. We are open select Friday – Sunday weekends 10am – 4pm. Please visit event schedule for information about our opening dates and times, as well as special closures.
  • Schedule a private pickup. If you’re using a delivery team you found independently of Chartreuse, you can use this scheduling system to secure the appointment with us on behalf of your delivery team. 

2. Local white-glove delivery

We have a list of delivery companies who are familiar with how we operate and about whom we’ve received positive feedback from our customers. That said, these are independent contractors, and Chartreuse & co. is not responsible in any way for your arrangement/agreement with them and/or any damages resulting therein.

These delivery companies operate independently of Chartreuse, and therefore communication regarding the pickup should occur directly with them. Any questions regarding the delivery companies’ policies or exact services offered should be directed to each company. Each company determines its own rates.

  • Cody’s Hauling (bonded & insured) – 240-409-3021
  • Greg Lamp – 240-422-0737  

3. Nationwide shipping & white-glove delivery

We offer nationwide shipping and nationwide white-glove delivery. However, we are not currently able to set it up at time of checkout. To receive a quote for nationwide shipping or delivery, please complete and submit this form. We will submit the quote on your behalf to a carrier and will be in touch shortly with the estimated additional costs of shipping the otherwise un-shippable item.

Please be advised that the cost is determined by all elements of the order parameters and can be very costly. As such, we would advise requesting a shipping quote prior to product purchase, in case the product being shippable or the cost of shipping affects your interest in the item. When shopping online: each product online is categorized based on whether it is available to ship or not. Generally speaking, all large items or furniture are unavailable to ship except via nationwide shipping or white-glove delivery. This can be confirmed at checkout, where it will not allow you to select shipping for an ineligible item. Please see the following FAQ response for more information regarding the specifics of this.